Customer Service I have been an owner and operator of a small business for over ten years, and in that time I have seen a massive change in customer service. As a consumer, I expect to hear “Thank you” when I make a purchase so it irritates me when I spend my...
Maybe it’s all you’ve ever known. Maybe you go to the national chain wax center for convenience; after all, there are many locations around town. Maybe you bought a package and you’re stuck there until you’ve used up all your waxes. Maybe you haven’t heard about...
Every week, I talk to dozens of women who come into Sugar Spa for their hair removal services. Some conversations are deep and meaningful, some are inspirational, some are so funny I get tears in my eyes, and some are heart breaking. You never know what burdens...
It’s not cold yet, but soon we’ll be sporting sweaters, jeans, boots and other Fall styles. Some of you probably embraced the season as soon as Starbucks brought back the PSL. 😉 Anyway, with cooler temps on the horizon, you may be thinking about...
It goes without saying that your bikini area is sensitive, so you don’t want just anybody down there performing hair removal. And because it is such an intimate service, a Brazilian or Bikini service can be intimidating the first time. Plus, many first-timers...
